Frequently Asked Questions about buying wine online.
We hope these FAQs answer any questions you have, but if not, feel free to contact us directly!
Does someone need to be available to sign for my wine?
Yes, CONTAINS ALCOHOL: SIGNATURE OF PERSON AGE 21 YEARS OR OLDER REQUIRED FOR DELIVERY.
What shipping company do you use?
We use GLS overnight shipping.
Can’t the carrier leave it somewhere safe like my other packages?
No, The address we ship to must be a physical address, No P.O. Box. A person age 21 years or older required to sign to accept the delivery. If the shipping company is unable to deliver aer two attempts, they send the wine back to us, where it is subject to a $15 return fee.
Why can’t I order wine to be shipped outside California?
It depends on the State we are shipping. We can only process online purchases sent to addresses within California (due to frequent changes in out-of-State regulations). If you would like to ship wine to a state other than California, please call us at (209) 728-9030, and we will process your purchase over the phone if we can ship to your State.
Do you offer discounts?
We do! Our Wine Club members receive discounts on their purchases, whether in our tasting room or online. If you would like to join our wine club, please click here or get in touch with us at (209) 728-9030 or firstname.lastname@example.org.
Does shipping wine affect quality?
We take every precaution to ensure that wines are packed in a way to protect them – not only from bumps and breaks but also insulated to protect from temperature variations. Although purists believe that wine should rest for a few days after shipping, we have not noticed any difference in quality, so feel free to pop open a bottle as soon as you like!
What are your REPLACEMENTS, RETURNS, AND REFUNDS:
We are exceptionally proud of every bottle we produce and pride ourselves on high and consistent quality. That said, occasionally, we do come across a container that is not 100%. If you feel your wine is corked or otherwise spoiled within two weeks of receiving your wine, contact us immediately and we will replace your bottle at no cost. The State of California does not allow for exchanges or returns.
Does the weather play any role in your shipping time?
Yes! Extreme temperatures can spoil a wine, so we hold off making shipments during times of extreme heat or cold.
PRIVACY: Bodega del Sur Winery will never sell or give away our mailing list. If you ever want off our mailing list, please contacts us by mail, phone, or email. These policies are subject to change without notice